When you try to install the SafeGuard Enterprise (SGN) module Device Encryption (DE) on a computer that already has the SafeGuard Enterprise module Data Exchange (DX) installed, the installation fails.
Known to apply to the following Sophos product(s) and version(s)
SafeGuard Device Encryption
SafeGuard Data Exchange
All supported Operating Systems
What to Do
- Uninstall the SafeGuard Enterprise module Data Exchange (DX)
- Reinstall the SafeGuard Enterprise modules (DX and DE) using the full package - SGNClient.msi to install both modules.