When trying to encrypt removable media using the SafeGuard Enterprise DataExchange module, a message is displayed informing you that the file cannot be processed and giving the error number
Known to apply to the following Sophos product(s) and version(s)
SafeGuard Data Exchange, all versions.
All supported versions.
What To Do
Before you do the following ensure that the file you are trying to encrypt is not corrupted and the hardware in use is not damaged.
- Backup/save your data to another location,
- Format the removable medium completely.
- Copy the files back on to the removable medium. The decryption should now run correctly.