SafeGuard Enterprise Client: Error message after uninstalling Lenovo Client Security Solution or Lenovo Access Connections™ when SGN is installed.

  • ID de l'article 108434
  • Mis à jour : 22 févr. 2011

Issue
After uninstalling the Lenovo Client Security Solution or Lenovo Access Connections™, the reboot ends with the GINA showing "Could not load tvt_gina..." error message.

Known to apply to the following Sophos product(s) and version(s)

SafeGuard Enterprise, Lenovo version.

Operating systems
All supported versions.

What To Do

This behaviour can occur when the "tvt_gina" in the Lenovo Client Security Solution or Lenovo Access Connections™ has been activated.

To fix this issue do the following:

  1. Logon at PoA level
  2. Press F8 to get the Windows Recovery Start Options.
  3. Boot the machine in "Safe Mode".
  4. Logon to Windows with an administrative (local) account.
  5. Open the registry.
  6. Change the value "OriginalGina" in the following hive: HKLM\SOFTWARE\Utimaco\SafeGuard Enterprise\Authentication from "tvt_gina.dll" to "msgina.dll"
  7. Reboot the machine.


 
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