Sophos endpoint shield does not display a warning when on-access scanning is switched off

  • N°Id de l'article : 120679
  • Mis à jour : 27 févr. 2014

Issue

You open the main Sophos endpoint program and the left-hand panel shows that on-access is disabled, however the Sophos endpoint shield, in the system tray, does not show a matching warning that the on-access scanner is disabled

If you have disabled on-access the scanner, why is this not reflected in the system tray icon?

First seen in

Sophos Anti-Virus for Windows 2000+ 10.3.1.

Cause

Desktop messaging as described in article 113287 is disabled.

What To Do

For the shield to display status information you must re-enable at least one option under desktop messaging.  See article 113287 for more information on desktop messaging and watch the video below to see the problem and resolution.

 
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