Online purchasing feedback survey

Please help us to improve our online purchasing service by giving us your feedback.

Personal Information

Please tell us your name and organisation

Sophos Partner or reseller
End user

If you are a Sophos Partner

Please tell us your name and organisation

If you are an end user

Size of company

Number of users

Market sector

Country

Why were you visiting this website? Buying a product for yourself
Ordering a product for a customer
Setting up your online store

Did you complete the order? Yes
No

If not, why?

The price structure was confusing
I only wanted a quote
The license was too expensive
It was difficult to move around the website
Website was too slow
Other

If other, please specify:

If "Setting up online store"

Did you encounter any problems during this process? Yes
No

Please specify:

Your opinions

Please read these statements and rank your opinion of them on the following scale

	Strongly disagree	Disagree	Agree	Strongly agree
I feel in control when I'm using this website
This website is difficult to move around
I can quickly find what I want on this website
This website seems logical to me
This website is slow
This website needs more introductory explanations
Pages on this website are attractive
I can easily contact the people I want to on this website
Using this website for the first time was easy
I don't like using this website
This website has some annoying features
Remembering where I am on this website is difficult
I get what I expect when I click on things on this website
Everything on this website is easy to understand

Did you encounter any problems while using this website? Please give specific details.
Are there any features you'd like to see on the website to improve your experience?
We want you to enjoy doing business with us. What can we do to make things easier for you?
Would you like other Sophos products to be available online? If yes, which products?
What online store do you buy from regularly and why?

Online purchasing feedback survey

Personal Information

Please tell us your name and organisation

If you are a Sophos Partner

If you are an end user

If "Ordering a product":

If "Setting up online store"

Your opinions