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Online purchasing feedback survey
Please help us to improve our online purchasing service by giving us your feedback.
Personal Information
Please tell us your name and organisation
Sophos Partner or reseller
End user
If you are a Sophos Partner
Please tell us your name and organisation
If you are an end user
Size of company
choose
100 or fewer
100-249
250-500
501-1000
1001-2500
2501-10000
More than 10000
Number of users
choose
1
2-4
5-9
10-14
15-24
25-49
50-99
100-199
200-499
500-999
1000-1999
2000-4999
5000-9999
10000-19999
20000-49999
50000-99999
100000+
Market sector
choose
Aerospace & Defense
Banking
Biotechnology
Chemicals
Consulting
Consumer Products
Education, Primary/Secondary
Education, Higher Ed/Tertiary
Energy
Engineering & Construction
Entertainment
Financial
Government, Local
Government, National/Federal
Government, State/Regional
Healthcare - Public
Healthcare - Private
Hi-Tech, Hardware
Hi-Tech, Services
Hi-Tech, Software
Hospitality
Insurance
ISP
Legal
Manufacturing
Media & Publishing
Natural Resources
Non-Profit
Pharmaceuticals
Retail
Services
Telecommunications
Transportation
Utility
Other
Country
choose
United States
United Kingdom
Canada
Australia
---
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Colombia
Comoros
Congo (Brazzaville)
Congo (Kinshasa)
Cook Islands
Costa Rica
Croatia
Cuba
Cyprus
Czech Republic
Côte d'Ivoire
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
Gabon
Gambia, The
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea, North
Korea, South
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marianna Islands
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Minor Outlying Islands
Moldova
Monaco
Mongolia
Monserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue Island
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of Montenegro
Republic of Serbia
Romania
Russia
Russian Federation
Rwanda
Réunion
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Príncipe
Saudi Arabia
Senegal
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
Spain
Sri Lanka
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syria
Tahiti
Taiwan
Tajikistan
Tanzania
Thailand
The Bahamas
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Virgin Islands (U.S.A.)
Wallis and Futuna Islands
Yemen
Zambia
Zimbabwe
Other
Why were you visiting this website?
Buying a product for yourself
Ordering a product for a customer
Setting up your online store
Did you complete the order?
Yes
No
If not, why?
The price structure was confusing
I only wanted a quote
The license was too expensive
It was difficult to move around the website
Website was too slow
Other
If other, please specify:
If "Ordering a product":
Did you complete the order?
Yes
No
If not, why?
The price structure was confusing
I only wanted a quote
The license was too expensive
It was difficult to move around the website
Website was too slow
I wanted to buy a license for less than 3 users
I wanted to buy a license for more then 100 users
Other
If other, please specify:
If "Setting up online store"
Did you encounter any problems during this process?
Yes
No
Please specify:
Your opinions
Please read these statements and rank your opinion of them on the following scale
Strongly disagree
Disagree
Agree
Strongly agree
I feel in control when I'm using this website
This website is difficult to move around
I can quickly find what I want on this website
This website seems logical to me
This website is slow
This website needs more introductory explanations
Pages on this website are attractive
I can easily contact the people I want to on this website
Using this website for the first time was easy
I don't like using this website
This website has some annoying features
Remembering where I am on this website is difficult
I get what I expect when I click on things on this website
Everything on this website is easy to understand
Did you encounter any problems while using this website? Please give specific details.
Are there any features you'd like to see on the website to improve your experience?
We want you to enjoy doing business with us. What can we do to make things easier for you?
Would you like other Sophos products to be available online? If yes, which products?
What online store do you buy from regularly and why?
