Faulting application name: McsClient.exe on shutdown of the service

  • N.º del artículo: 120960
  • Actualizado: 06 may 2014

Issue

In the Windows Application event log you notice an error from the source: 'Application Error'. The description contains information such as:

Faulting application name: McsClient.exe, version: 1.5.4.29, time stamp: 0x531a141e
Faulting module name: McsClient.exe, version: 1.5.4.29, time stamp: 0x531a141e
Exception code: 0xc0000005
Fault offset: 0x0005c6a3
Faulting process ID: 0x914
Faulting application start time: 0x01cf644f1f4bf7bc
Faulting application path: C:\Program Files (x86)\Sophos\Management Communications System\Endpoint\McsClient.exe
Faulting module path: C:\Program Files (x86)\Sophos\Management Communications System\Endpoint\McsClient.exe
Report ID: 1b7b7022-d043-11e3-9c73-0800270cf73d
Faulting package full name: %14
Faulting package-relative application ID: %15

First seen in

Sophos Cloud Managed Endpoint

Operating systems
Windows

Cause

This issue has been observed during the shutdown of the 'Sophos MCS Client' service, typically as part of an upgrade to Sophos Management Communication System (MCS).

What To Do

No action is required, this error can safely be ignored.

 
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