Sophos Anti-Virus for Linux: Permission denied error when starting the Web GUI on Ubuntu 2.6.39 kernels

  • N.º del artículo: 113949
  • Actualizado: 08 feb 2013
break_fix

Symptoms

On Ubuntu 2.6.39 kernels it is not possible to connect to the administration GUI website.

The following error is seen in /opt/sophos-av/log/.savwebd.log:

SAVWEBD-FAILED Permission Denied

 

Known to apply to the following Sophos product(s) and version(s)


Sophos Anti-Virus for Linux

Operating system

Ubuntu kernel 2.6.39

Cause

Sophos Anti-Virus for Linux version 7.x requires access to the System.map file.  On some Ubuntu kernels the System.map file is not world-readable, preventing the sophosav user from accessing it.

What to do

Workaround

  • Locate the System.map file for your kernel, usually located in /boot/System.map-<kernel>
  • Check the current permissions: ls -l /boot/System.map-<kernel>
  • If the System.map file is not world-readable, add this permission:  chmod o+r  /boot/System.map-<kernel>
  • Restart the Web GUI service: /etc/init.d/sav-web start

 
Si necesita más ayuda, póngase en contacto con soporte técnico.

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