Sophos Update Manager shows 'Threat delivery failed' or 'Threat detection update failed'

  • N.º del artículo: 111756
  • Actualizado: 20 feb 2013

Issue

Sophos Update Manager reports 'Threat delivery failed' or 'Threat detection update failed' in Update Managers within your Sophos Console.

The SUMTrace log at these locations:

  • Windows XP to 2003: %AllUsersProfile%\Application Data\Sophos\Update Manager\Logs\
  • Windows Vista and above: %AllUsersProfile%\Sophos\Update Manager\Logs

Example SUMTrace exert:

[\\<server>\SophosUpdates\CIDs\S000][<package>][<guid>][<version>][Could not add network connection to \\<server>\SophosUpdates; user NULL A Windows API call returned error 1219] The deployment to share '\\<server>\UpdateManager\CIDs\S000' failed to connect with the error: Could not add network connection to \\<server>\UpdateManager\CIDs\S000; user NULL A Windows API call returned error 1219

First seen in

Sophos Update Manager

Cause

Taken from this Microsoft article.

ERROR_SESSION_CREDENTIAL_CONFLICT

1219 (0x4C3)

Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again. 

What To Do

There are multiple connections to the SophosUpdate share using more than one username.

  1. Open a command prompt by clicking Start, then Run, type in: CMD , and click OK.
  2. Type this command, followed by Enter to delete any persistent connections to the SophosUpdate share:
    net use /delete \\<computer>\SophosUpdate

 
Si necesita más ayuda, póngase en contacto con soporte técnico.

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