After upgrading the SafeGuard Enterprise Server / Management Center to version 5.40.0.152, the SafeGuard Enterprise Clients no longer receive policies.

  • N.º del artículo: 66714
  • Actualizado: 26 feb 2013

Issue

After upgrading the SafeGuard Enterprise Server / Management Center to version 5.40.0.152, the SafeGuard Enterprise Clients no longer receive policies.
The general communication between SafeGuard Enterprise clients and server(s) is working, but policies are no longer received by the client. Existing clients do not get policy changes and new clients do not get any policies, e.g. no encryption policies.

First seen in

SafeGuard Management Center 5.40.0.152
SafeGuard Enterprise Server 5.40.0.152

Cause

On rare occasions, an upgrade to 5.40.0.152 can corrupt a policy, preventing policy distribution.

What To Do

  1. Open the policy in edit mode (just viewing the policy is not sufficient).
  2. Save the policy again.

Note: This procedure only needs to be applied to each policy and policy group containing the following settings. Policies containing all other settings are not affected.

  • PIN "Successful logon required for changing PIN"
  • PIN/Password "Hide entries"
  • PIN "User may change PW on locked desktop"
  • General Settings "Allow automatic logon to Windows". 

The problem is resolved with SafeGuard Enterprise 5.50.0. 

 
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