SDE4Mac POA won't continue working after removing USB keyboard

  • N.º del artículo: 118236
  • Actualizado: 29 ene 2014

Issue

The SafeGuard Disk Encryption for Mac POA stop working after removing an external keyboard

First seen in

Sophos SafeGuard Disk Encryption for Mac 6.01.0

Operating systems
Mac OS X 10.7, Mac OS X 10.8

Cause

The SafeGuard Disk Encryption for Mac PoA does not support plug and play from hardware during the PoA is present.

What To Do

Switch off and reboot the machine once again.
Please prevent removing external hardware at the time that the PoA is displayed. 

 

Note:

This known limitation will be fixed with SafeGuard Disk Encryption for Mac version 6.10.

 
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