Installation of SafeGuard Enterprise Device Encryption fails with msi log error 'Access to system hard disk failed'
Known to apply to the following Sophos product(s) and version(s)
SafeGuard Device Encryption
All supported Operating Systems
During the installation of the SafeGuard Enterprise Device Encryption module, the MBR section of the referencing machine is changed. This is necessary in order to install the SafeGuard Enterprise Power On Authentication (POA).
Some applications such as deployment tools or Anti Virus applications protect the MBR. When this occurs the installation of the Client fails. The only indication given of an error is the following message in the MSI installer log:
Access to system hard disk failed
What To Do
In order to avoid this issue you must disable the MBR protection, for example by disabling the referring 3rd party software.
Known applications that need to be turned off during the installation are:
- Netmotion VPN
- Any kind of Anti Virus application with boot and/or MBR protection.