SafeGuard Enterprise DataExchange: When encrypting removable media, a message is displayed with the error 15000012

  • N.º del artículo: 108435
  • Actualizado: 23 feb 2011

When trying to encrypt removable media using the SafeGuard Enterprise DataExchange module, a message is displayed informing you that the file cannot be processed and giving the error number 15000012 

Known to apply to the following Sophos product(s) and version(s)

SafeGuard Data Exchange, all versions.

Operating systems
All supported versions.

What To Do

Before you do the following ensure that the file you are trying to encrypt is not corrupted and the hardware in use is not damaged.

  1. Backup/save your data to another location,
  2. Format the removable medium completely.
  3. Copy the files back on to the removable medium. The decryption should now run correctly.

Si necesita más ayuda, póngase en contacto con soporte técnico.

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