After installing SafeGuard Enterprise on a machine that is virus protected by eTrust Antivirus 7.1 / 8.1 the system might display the message:
Error: Another program is currently using this file
Known to apply to the following Sophos product(s) and version(s)
SafeGuard Data Exchange
All supported operating systems
What To Do
To solve this issue or to avoid this behavior you must adjust some of the filter-related settings of eTrust.
- Change the following setting within the registry:
DWORD "Controls" with a value of "3".
- Alternatively, it is possible to import the attached registry file.
Note: Please rename the file into .reg before importing