How to check the connection between the SafeGuard Enterprise Management Center and the database.
Known to apply to the following Sophos product(s) and version(s)
SafeGuard Management Center
All supported operating systems
What To Do
In order to verify that a valid account is being used to connect to the database, use the "Check Connection" function.
This function checks if the presented credentials for accessing the database are correct and have the necessary rights. It can be used to pre-check if an account for a new connection to the database is valid (e.g. for a new SGN Server configuration package).
The 'Check connection' function can be found in the SafeGuard Enterprise Management Center under "Tools" | "Options", then under the "Database Connection" tab.
The output will be one of the following:
Database connection invalid. Please check your credentials
If you get the error message, please verify that the provided credentials are correct.
At this point is also possible to update credentials after changing the log on to the database.