You open the main Sophos endpoint program and the left-hand panel shows that on-access is disabled, however the Sophos endpoint shield, in the system tray, does not show a matching warning that the on-access scanner is disabled
If you have disabled on-access the scanner, why is this not reflected in the system tray icon?
First seen in
Sophos Anti-Virus for Windows 2000+ 10.3.1.
Desktop messaging as described in article 113287 is disabled.
What To Do
For the shield to display status information you must re-enable at least one option under desktop messaging. See article 113287 for more information on desktop messaging and watch the video below to see the problem and resolution.