At Sophos we take support seriously, making sure you can quickly get the expert help you need. Many of our products come with 24/7 support and upgrades as standard and for those that don’t you can simply choose the level of support your business needs.
Depending on the package you choose you’ll get access to engineers directly for one-to-one support by email or telephone, or simply access our comprehensive, searchable, web-based support knowledgebase. And our support is proactive making sure you hear about the latest product news and general information on security threats and protection strategies. You’ll get help with installing, configuring and upgrading our products and resolving any technical issues. And we don’t place limits on how much help you can get, raise as many support incidents as you need to - if you’ve got a problem we want to fix it.
And if you choose one of our Premium or Platinum Support packages you can benefit from features like formal service level agreements with target response and escalation times, and a technical account manager to oversee all support activity.
We’re a member of TSANet (www.tsanet.org), the worldwide vendor-neutral support alliance. This means that we can work directly with other vendors to help solve problems that involve their technologies.
The SCP standard makes us part of a community of companies giving the very best service. Sharing best practices and working actively together to make technical support better for everyone.
- Lets you access help 24/7 via phone, web or email
- Provides assistance in your language
- Works with other vendors on cross-platform issues