What We Do
Getting Answers
Threat Level: ---
What's Happening
How to prepare computers for installation of security software (instructions for Active Directory networks)19 Jun 2013
0000006d 'Restart needed for updates to take effect' - alert does not clear following reboot19 Jun 2013
On-access driver error - Could not obtain an impersonation token. e03d000f or e03d02f019 Jun 2013
Enterprise Console: when installing Sophos Anti-Virus error 00000048 or error 3004 is displayed12 Jun 2013
Error: '0x0000004e Sophos Patch Agent cannot be installed on this operating system'11 Jun 2013
Sophos Anti-Virus for Windows: when re-installing you see the error 0000002505 Jun 2013
ERROR: Could not find a source for updated packages [0x00000071]03 Jun 2013
Deployment errors are displayed in the console when protecting endpoint computers28 May 2013
Error 0x00000042 when protecting an endpoint computer23 May 2013
Differs from policy - Anti-Virus and HIPS policy22 May 2013
Windows 8 computer reports: 0000006d Restart needed for updates to take effect13 May 2013
How to prepare computers for installation of security software (instructions for Active Directory networks)09 May 2013
How to prepare computers for installation of security software (instructions for Workgroup networks)09 May 2013
Error 00000067 'The MSI has failed', seen after installing, upgrading or updating Endpoint Security and Control07 May 2013
Error a0010001 Displayed In Console19 Apr 2013
Enterprise Console: error a0490001 and error 0x8007000218 Apr 2013
A scheduled scan or scheduled task fails with error 8007000d: 'The data Is invalid'18 Apr 2013
Computers incorrectly listed in the console as having errors16 Apr 2013
Sophos Anti-Virus: scan fails and returns error 0xa004020215 Apr 2013
Enterprise Console, Enterprise Manager or Sophos Control Center: displays error for an endpoint 'a0320001 Requested value 'UseCommonFactory' doesn't exist'09 Apr 2013
Sophos Anti-Virus CustomActions log shows 'Error opening Windows key'05 Apr 2013
Differs from policy - General27 Mar 2013
Sophos Control Center and Enterprise Console: you receive an error 00000034 when you 'Protect Computers'26 Mar 2013
Enterprise Console reports error a058000c21 Mar 2013
Error 0000003a occurs while installing Endpoint Security and Control on endpoint computers20 Mar 2013
Enterprise Console: Error a025002920 Mar 2013
Sophos Anti-Virus for Windows 2000+: error e03d0211 - Communication Error Between On-access Driver and Service18 Mar 2013
Enterprise Console: troubleshooting errors 0000002e, 0000002b and 0000003b15 Mar 2013
Installation of Sophos Autoupdate failed. Error 0000000814 Mar 2013
Error 0x00000049 when protecting an endpoint computer12 Mar 2013
Enterprise Console reports installation failed: Error fffffffd computer not managed12 Mar 2013
Error: 'Failed to install [...]; Setup has timed out'11 Mar 2013
Error message "0000006b Download of rms failed from server"07 Mar 2013
Endpoint reports 'A runtime error occurred' Error 00000062 following deployment05 Mar 2013
Advisory: Shh/Updater-B False positives04 Mar 2013
Error 0x2028000c Scan Aborted27 Feb 2013
HOW TO: When a detected threat shows as 'not cleanable' in the Console15 Feb 2013
Sophos Anti-Virus for Windows: Error loading configuration data05 Feb 2013
SafeGuard Enterprise Clients fail to synchronize with the SG server following installation of Enterprise Console29 Jan 2013
00000046 Sophos Client Firewall cannot be installed on this operating system or processor type21 Jan 2013
Enterprise Console: 'Comparison failure' Alert within Policy Compliance.04 Jan 2013
Enterprise Console reports error "Deployment to share failed because the target cidsync.upd file is corrupt"28 Dec 2012
zFP-GOOGLE17 Dec 2012
Cleanup from the console of a detected item of malware times out10 Dec 2012
Deploying endpoint software to Windows 2000 clients returns the error 0000002b to the console10 Dec 2012
Deployment fails with error code 800705b310 Dec 2012
Enterprise Console: 8007046a Could not start installation program07 Dec 2012
Managed computer's status is missing, incorrect or 'awaiting policy from console'30 Nov 2012
zFP-REALNETWORKS06 Nov 2012
zFP-MOZILLA06 Nov 2012
zFP-APPLE06 Nov 2012
zFP-SMARTTECHNOLOGIES06 Nov 2012
zFP-ORACLE06 Nov 2012
zFP-ADOBE06 Nov 2012
zFP-OTHER06 Nov 2012
Updating fails with error '00000070' and 'A Windows API call returned error 1385'23 Oct 2012
Error 0000002b The installation credentials you entered are either incorrect or do not give administrator access18 Oct 2012
Differs from policy - Device control policy17 Oct 2012
Endpoints report up to date status as 'Unknown'16 Oct 2012
What to do when an 'Outbreak' is reported in your Sophos console02 Oct 2012
Encryption event codes and messages that can be returned to Enterprise Console27 Sep 2012
Installation of Sophos Encryption Agent fails27 Sep 2012
Error 0x0000004a when protecting an endpoint computer07 Sep 2012
Enterprise Console: a0200006 error displayed during or after on-demand scans27 Jul 2012
Enterprise Console v 4.7: Endpoint computer appears to update, but SAU trace file shows failure26 Jul 2012
Failed to send the complete message to mark a key backup session as complete [0x80040324]23 Jul 2012
0000005a Installation of Sophos Encryption Agent failed11 Jul 2012
One or more clients persistently report to Enterprise Console 'Awaiting policy transfer' for the Device Control policy19 Jun 2012
Differs from policy - Data Control policy12 Jun 2012
Enterprise Console: Clients report Insufficient memory. [0xe03d000b]04 Jun 2012
Error 00000057 'Installation of Sophos Encryption Agent failed'18 May 2012
Error 00000002 - Missing command line switch value30 Apr 2012
Error a0520004 in Enterprise Console 'device control failed to disable device [device id]'02 Mar 2012
Sophos Endpoint Security and Control: 'Could not copy RMS config file cac.pem' error after third-party security software is removed29 Jan 2012
Enterprise Console: enabling blocking of programs showing suspicious behavior27 Jan 2012
Enterprise Console: 'Scan my computer' not translated when running an immediate scan27 Jan 2012
Error 0000007027 Jan 2012
Enterprise Console: error a04b001127 Jan 2012
Enterprise Console: Error a04b000327 Jan 2012
Enterprise Console: Error a025001227 Jan 2012
Enterprise Console: error "Incompatible Certificate"27 Jan 2012
Sophos Anti-Virus for Windows: invalid local IOR error27 Jan 2012
Error 0000006f27 Jan 2012
Error message 'Threat 'x' could not be cleaned up because it is no longer in the quarantine list...'27 Jan 2012
A025000d - loading SAVI returned error 0xa004020027 Jan 2012
Error 0000002c when deploying Sophos Anti-Virus for Windows 2000+ to remote domains27 Jan 2012
During installation of Sophos Anti-Virus, error is displayed - 80070520 Could not start installation program on the computer29 Jun 2011
Differs from policy - Sophos AutoUpdate policy20 May 2011
Sophos Anti-Virus: Error a01e0004 - Rootkit scan has been cancelled due to corrupt disk06 May 2011
Differs from policy - Application Control policy15 Apr 2011
Sophos Endpoint Security and Control: 'The on-access driver failed to attach to \' error is displayed in Enterprise Console02 Mar 2011
Enterprise Console: displays message 'Awaiting Policy from Console' or 'Awaiting Response from Client'26 Jan 2011
Enterprise Console: error a049000326 Jan 2011
Enterprise Console: Error e03d003626 Jan 2011
Enterprise Console: Error e03d001226 Jan 2011
Enterprise Console: error a04b000826 Jan 2011
Enterprise Console: Centrally configuring the full reporting of multiple error messages from workstations18 Jan 2011
Sophos Anti-Virus for Windows 2000+: reports the error SAVXP.268972851217 Jan 2011
Sophos Anti-Virus for Windows 2000+: installation of an IDE update fails17 Jan 2011
An endpoint's NAC status in Enterprise Console is 'unknown'14 Oct 2009
Enterprise Console: report of automatically cleaned unwanted application is duplicated in 'Computer details'20 Jul 2009
Sophos Anti-Virus for UNIX: Enterprise Console shows the endpoint as 'Awaiting Response From Computer'07 Nov 2008