What We Do
Getting Answers
Threat Level: ---
What's Happening
Error 0x00000042 when protecting an endpoint computer17 May 2013
Could not extract the installation files. Error code: 1614 May 2013
Error: '0x0000004e Sophos Patch Agent cannot be installed on this operating system'08 May 2013
Error 00000067 'The MSI has failed', seen after installing, upgrading or updating Endpoint Security and Control07 May 2013
How to remove Sophos Endpoint Security and Control from client computers19 Apr 2013
How to uninstall Sophos Endpoint Security & Control from the command line or with a batch file10 Apr 2013
Troubleshooting and resolving problematic Sophos endpoint upgrade and uninstall issues19 Mar 2013
Error 1327 Invalid drive12 Mar 2013
Sophos Anti-Virus for Windows 2000+: upgrade or installation fails with a white-cross on a red-circle on shield and error in ALC.LOG12 Mar 2013
Sophos Anti-Virus Installation Stops: no error message occurs.11 Mar 2013
Endpoint reports 'A runtime error occurred' Error 00000062 following deployment05 Mar 2013
Error 3005 when trying to uninstall Sophos Anti-Virus04 Mar 2013
Warning 25010 or Error 25010 when trying to uninstall or update the Sophos endpoint software28 Feb 2013
Sophos Anti-Virus for Windows 2000+: Installation failed with error 0x80041f0927 Feb 2013
Endpoint Security and Control: errors are logged to the event viewer: Catastrophic failure. Event ID 14, Event ID 23, or Event ID 026 Feb 2013
Sophos Competitor Removal Tool: significant files and information22 Feb 2013
Another installation is already in progress. Complete that installation before proceeding with this install.14 Feb 2013
00000046 Sophos Client Firewall cannot be installed on this operating system or processor type21 Jan 2013
Error 1719. The Windows Installer Service could not be accessed21 Jan 2013
There was an unexpected problem with the installation of a Sophos endpoint product.04 Jan 2013
Installing Sophos Anti-Virus on endpoint computer: Internal Error 2738 returned27 Dec 2012
Enterprise Console: when installing Sophos Anti-Virus error 00000048 or error 3004 is displayed12 Dec 2012
Error 3061 displayed when installing Sophos Anti-Virus for Windows 2000+07 Nov 2012
Sophos Anti-Virus fails to install with error 192012 Oct 2012
Sophos Anti-Virus CustomActions log shows 'Failed to create DOM document (0x80040154)'12 Oct 2012
Shh/Updater-B: How to run the FixIssues.exe script using PsExec12 Oct 2012
Error 3000. A previous version of Sophos Anti-Virus already exists, a reboot is required.14 Sep 2012
Error 1610 or Error 1612 occurs when upgrading or uninstalling Sophos Endpoint Security and Control07 Sep 2012
Windows Vista error 1920 when installing Sophos Anti-Virus for Windows04 Sep 2012
Failed to copy CRT directory to local machine.29 Aug 2012
Sophos Anti-Virus for Windows 2000+: Error 1332 - No mapping between account names and security IDs was done14 Aug 2012
Installation error: 'You must enable rollback to continue with setup.'13 Jul 2012
Error 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run.29 May 2012
Sophos Anti-Virus for Windows: error 3057 displayed during installation29 May 2012
Error 0x800141f09 when installing the standalone version of Sophos Anti-Virus16 Mar 2012
Sophos Anti-Virus for Windows 2000+: error 25020 when updating Sophos Endpoint Protection29 Jan 2012
Sophos Anti-Virus: during installation error 1722 is displayed27 Jan 2012
Sophos Anti-Virus for Windows: Error 3057 encountered when installing in a multiple Domain Controller environment26 Jan 2012
Sophos Anti-Virus for Windows 2000+: Error 3051 when installing Sophos Anti-Virus on a Windows Server 2008 Read-Only Domain Controller12 Jan 2012
This application has requested the Runtime to terminate in an unusual way02 Dec 2011
Sophos Endpoint software installation Error: 1625 The system administrator has set policies to prevent this installation.25 Oct 2011
Failure to install on a Windows XP Pro computer with Simple File Sharing enabled25 Aug 2011
Sophos Anti-Virus custom action install log shows the message: Failed to grab execution mutex. System error 258.25 Jul 2011
Endpoint Security and Control: Installation issue following removal of Symantec AV by Sophos installer.09 Jun 2011
Error 3001 reported during installation07 Jun 2011
Error 0xA002000D02 Jun 2011
Error 3003. You must uninstall the Sophos Client Firewall before uninstalling Sophos Anti-Virus.04 Apr 2011
Error 1921 on installation or update28 Feb 2011
Sophos Anti-Virus: installation of package failed because of error during package decoding22 Feb 2011
Installation errors: troubleshooting installation errors using MSI logs17 Feb 2011
Sophos Anti-Virus install fails with error 1310 or 293208 Feb 2011
Sophos Anti-Virus for Windows 2000+: during installation you get error 'Windows Installer Service could not be accessed'17 Jan 2011
Sophos Anti-Virus for Windows 2000+: installation error 140214 Jan 2011
Sophos Anti-Virus for Windows 2000+: Internal error 2203 and 214702462914 Jan 2011
Sophos Anti-Virus for Windows 2000+: standalone installation is not updating14 Jan 2011
Sophos Anti-Virus for Windows 2000+: Error 80090016 displayed during installation14 Jan 2011
Sophos Anti-Virus for Windows 2000+: cannot use standalone installer on a server running Terminal Services14 Jan 2011