What We Do
Getting Answers
Threat Level: ---
What's Happening
Unable to open Enterprise Console with the error: "The user [username] does not have any assigned roles"22 May 2013
Sophos Update Manager popup error mentioning Base64Decode returned false17 May 2013
boost::filesystem::create_directory error when updating a distribution point16 May 2013
Running the Updating hierarchy report results in 'Transient error while performing requested operation'10 May 2013
Cannot access Web Control Policy setting in Sophos Enterprise Console16 Apr 2013
"Management server connection failed. Could not connect to the Management Server." and "Could not start the Sophos Management Service...". Error 0x80004005: Unspecified error09 Apr 2013
The server threw an exception 0x80010105 when trying to discover new computers05 Apr 2013
Enterprise Console shows the error: Failed to open Connection. 0x8004060326 Mar 2013
Error 0x80131604 shown when the console fails to open15 Mar 2013
'Access is denied.' message when viewing computer details after changing sub-estate12 Mar 2013
'Failed to open audit event' message shown when using Enterprise Console with Auditing enabled12 Mar 2013
Error 0x80040300 shown when opening or using the console28 Feb 2013
Viewing the computer details in Enterprise Console throws an error regarding the namespace prefix not being allowed27 Feb 2013
Protect computers wizard throws: error: 0x80004005 (Unspecified error) at last stage of the protect wizard26 Feb 2013
Could not retrieve data (Internal communication error)26 Feb 2013
A child update manager shows the error 'Threat detection data update failed'21 Feb 2013
Error 80040155 'Interface not registered' is displayed when you try to edit a policy14 Feb 2013
Cleanup from the console of a detected item of malware times out10 Dec 2012
Error opening Enterprise Console after server name change05 Dec 2012
Enterprise Console: Error "The user is not assigned to any sub-estates"29 Oct 2012
Error 'Cannot open Sophos Enterprise Console', 'An unexpected error has occurred.'11 Sep 2012
Error 'The RPC server is unavailable.' and ' 0x800706BA' when opening the console10 Sep 2012
Database connection error when opening an encryption-related dialog in the console26 Jul 2012
When opening the "Patch Assessment Viewer" You see the message: "Could not complete the last task."23 Jul 2012
Sophos Enterprise Console produces the error 'Cannot open Sophos Enterprise Console' when .NET 4 was previously installed then uninstalled05 Jul 2012
Console shows the error 'invalid vector<T> subscript' when selecting 'Actions | Encryption Recovery'18 Jun 2012
'Unable to log in as the specified user' error when opening Enterprise Console02 Apr 2012
Cannot delete a sub-estate from the console on a German-language computer - error: 0x8007000E13 Mar 2012
GetObjectSetfailed for Sophos.Management.RBAC.Core.User27 Feb 2012
Enterprise Console: management server cannot connect to remote database on SQL Server Express27 Jan 2012
Enterprise Console: message "Error connection to database is lost."27 Jan 2012
Enterprise Console: error message when remote console started by domain user27 Jan 2012
Error 0x80040507 when attempting to open the console event viewer01 Dec 2011
swi_lspdiag_64.exe and swi_lspdiag.exe blocked by Sophos Client Firewall01 Dec 2011
When you open Enterprise Console it displays an error: Enterprise Console cannot protect your network fully.20 Oct 2011
Enterprise Console Error: Server is in single user mode. Only one administrator can connect at this time.29 Sep 2011
Enterprise Console won't open with error 0x80040300 'Sophos.Management.GeneralException: Location with the address \\serverName\SophosUpdate not found.'26 Aug 2011
80040154 Class not registered when opening Enterprise Console or Sophos Control Center07 Jun 2011
"EM Library is still running in the updating hierarchy"24 Feb 2011
Error 0x80070534 when opening Enterprise Console23 Feb 2011
Enterprise Console crashes when adding a distribution description in the Update Manager20 Jan 2011
Remote Enterprise Console on Windows XP won't open with error message 'User is not assigned to any subestates'28 Sep 2010
Enterprise Console crashes when opening Updating policy19 Aug 2010
The location [\\server\SophosUpdate] ends with the reserved folder name 'SophosUpdate'; please choose another location08 Jul 2010
Enterprise Console crashes with unexpected error when editing a new HTTP or UNC path01 Jul 2010
When you select 'Configure Email Alerts' in Enterprise Console, version 4, an error is displayed (0x80004005)14 Jun 2010
Error when attempting to open Enterprise Console or Sophos Control Center on a remote computer as a role-based administrator12 Nov 2009
ConnectionWrite (send()) error on VMWare when console is left open27 Oct 2009