How to disable Tamper Protection when managed from the Sophos Cloud

  • Article ID: 119872
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  • 7 customers rated this article 2.4 out of 6
  • Updated: 28 Nov 2013

Sophos Tamper Protection prevents unauthorized users from changing Sophos Endpoint Security and Control settings and uninstalling the software.

This article explains how to disable tamper protection for computers managed from Sophos Cloud so local configuration changes can be made, or the software can be successfully uninstalled.

Known to apply to the following Sophos product(s) and version(s)

Sophos Cloud Managed Endpoint

Disable Tamper Protection locally for one computer (recommended)

Retrieve the default tamper protection password from your Sophos Cloud

  1. Open the Sophos Cloud interface and login.
  2. From the menu select 'Manage' and then 'Global Settings'.
  3. Click on 'Show' to display the 'Current password' in clear text.
  4. Make a note of this password.

Disable Tamper Protection on the computer

For instructions see article 119175.

Disable Tamper Protection centrally from Sophos Cloud (not recommended)

Note: This will disable Tamper Protection for all computers managed by Sophos Cloud so is not the recommended option

  1. Open the Sophos Cloud interface and login.
  2. From the options select 'Manage' and then 'Global Settings'.
  3. Clear the 'Enable Tamper Protection' check box

All managed computers will implement the configuration change when they next check with the broker.

 
If you need more information or guidance, then please contact technical support.

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