Determining the Endpoint ID of a Sophos Cloud or UTM managed computer

  • Article ID: 119652
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  • Updated: 18 Feb 2014

This article explains how to determine the 'Endpoint ID' of a computer managed by Sophos Cloud or UTM. Support may ask you to locate this information in order to trace messages for a given computer.

Known to apply to the following Sophos product(s) and version(s)

UTM Managed Endpoint (Windows 2000+)
Sophos Cloud

What To Do

  • Windows:
    1. On the Sophos Cloud managed computer, locate the MCS client log file: MCSClient.log.
    2. Open the file in a text editor such as Notepad and locate the 'INFO' line containing the following text:
      The endpoint identity is
      Note:
      If you can't find the text, please check the previous log files that have been rotated.
    3. Following the text will be a unique GUID that represents the client.
  • ​Mac:
    1. Open the 'Keychain Access' application in 'Applications' | 'Utilities'.
    2. Locate the 'Sophos' keychain.
    3. Double-click on the 'Sophos Cloud Credentials' item; the 'Attributes' tab shows the endpoint id as the "Account" attribute.

 
If you need more information or guidance, then please contact technical support.

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