Your system has an incompatible Sophos Endpoint product installed.

  • Article ID: 119536
  • Updated: 09 Dec 2013

Issue

When running the Sophos Cloud Mac installer you see the following message:

Your system has an incompatible Sophos Endpoint product installed.
Uninstall the existing product before installing Sophos Cloud Endpoint.

 

First seen in

Sophos Cloud Managed Endpoint 9.1.0b2 (Mac)

Operating systems
Mac OS X

Cause

You have run the Sophos for Mac installer, managed by Sophos Cloud, on a computer already running Sophos Anti-Virus for Mac.

What To Do

  1. Determine the version of Sophos Anti-Virus for Mac you have using article 112457.
  2. Follow the appropriate instructions to uninstall that product (for example article 119182).
  3. Run the installer again.

 
If you need more information or guidance, then please contact technical support.

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