Sophos Cloud banner messages

  • Article ID: 120520
  • Updated: 05 Feb 2014

This article provides information on the banner messages displayed in Sophos Cloud.

Applies to the following Sophos product(s) and version(s)

Sophos Cloud

Sophos Cloud banner messages

  • You have reached your license limit...

    When you are approaching your licensed number of users, the following message is displayed:


    You have reached your license limit of X users. Please consider upgrading your license. [Upgrade].

    The logic behind this decision is a client-side one and based on percentages of licenses remaining.  I.e.

    Number of licensed users % of remaining licenses
    1 - 10 30
    11 - 50 15
    51 - 100 10
    101 - 500 8
    501 - 1000 7
    1001 - 3000 5
    3001+ 3
  • You have exceeded you license limit...

    When you have exceeded your licensed number of users, the following message is displayed:


    You have exceeded your license limit of X users. Please upgrade your license. [Upgrade].

Note:

  • The above messages are shown based on the number of Sophos Cloud users shown under 'Account' > 'Administration'.
  • If you have recently added or deleted a user, the number of 'Current' users displayed on the 'Administration' page maybe out of sync with the number of Sophos Cloud users listed under 'Manage' > 'Users and Groups'.   These numbers should sync after a few minutes.
  • These banners cannot be dismissed.

What To Do

Follow the provided links as required to upgrade your license. If you believe you are seeing these messages in error:

  1. Check the number of Sophos Cloud users listed under 'Manage' > 'Users and Groups' is the same as shown under 'Account' > 'Administration'.  If they are not, please wait 10 minutes before refreshing the page.

  2. If you have more Sophos Cloud users listed under 'Manage' > 'Users and Groups' than you expect, based on the number of users you are protecting, see article 119874 for guidance.

 
If you need more information or guidance, then please contact technical support.

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