Timeout on generating PDF files

  • Article ID: 119624
  • Updated: 15 Jul 2013

Issue

When generating a PDF from a report, you see the pop-up message:

Timeout on generating the PDF file

First seen in

Sophos Cloud

Cause

If the PDF fails to be made available in approximately 30 seconds by the server, you will receive this message.  The server also limits the size of the PDF it will generate to 16MB.

What To Do

Please try one of the following:

  • Try generating the PDF again to rule out network issues.
  • Filter the report to reduce the size of the data and therefore avoid the maximum PDF size.
  • Use the "Print" option rather than "PDF" and change the 'destination' to be a file, for example, PDF, OXPS, XPS.

Technical Information

During the 30 second window, the client polls the server approximately every second checking if the PDF has been generated.  The server responds with the body: {"complete":false} until finally responding with the message: {"complete":true} when complete.  These 'complete' checks can be seen in the 'Network' tab of the Developer Tools.

 
If you need more information or guidance, then please contact technical support.

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