When opening Enterprise Console, the following message is displayed:
The user is not assigned to any sub-estates
First seen in
Enterprise Console 4.0.0
What to do
Follow the appropriate steps for you environment:
The management server is installed on a member server or as part of a workgroup
Ensure there is a local Windows group called 'Sophos Full Administrators'. If the 'Sophos Full Administrators' group does not exist please create it and make sure the logged on user is a member of this group.
The management server is installed on a Domain Controller (DC)
Ensure the logged on user is a member of the 'Sophos Full Administrators' group. The 'Sophos Full Administrators' group should be a domain local Windows security group. If the group is correctly set to domain local but you are still unable to open the console, please check the following:
- From Windows Control Panel, go to Administrative Tools|Internet Services Manager.
- Go to View|Advanced Features
- Right click on the user you are having issues with
- Go to Properties|Security
- Ensure that Authenticated Users have Read permission to the user.
- You should now be able to open the Console
Note: There is a known issue where launching the console as a user who inherits membership of the Sophos Full Administrators group via nested groups. Ensure the launching user is a direct member of the group.
Once the console is open you can manage User Roles and the Sub-Estates. To do so: 'Tools' - 'Manage Roles and Sub-Estates'. For more information on this feature see this article: 63172.