Error 0x02 SafeGuard is loading OS now

  • Article ID: 66014
  • Rating:
  • 8 customers rated this article 3.8 out of 6
  • Updated: 07 Jun 2013

When a client with SafeGuard Enterprise Device Encryption loads, the following error appears:

Error 0x02 SafeGuard is loading OS now

Following this, the client either loads the POA or freezes

Sophos product and version

SafeGuard Device Encryption 5.20+

What to do

The error relates to a problem writing data to the hard disk. This can usually be resolved by toggling ATA to Int13 or vice-versa. This can be achieved by applying the hotkey Shift + F6. For further details on this see the following article: 107781

If you need more information or guidance, then please contact technical support.

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