You have trouble displaying the POA in a double-byte character environment in a language other than Japanese.
Known to apply to the following Sophos product(s) and version(s)
SafeGuard Device Encryption, as of version 18.104.22.168
All supported versions.
The only double-byte character set that's supported in the POA in SafeGuard Enterprise (SGN) is Japanese. If you have another double-byte operating system environment, configure a different language for the POA display in your SGN policy.
What To Do
- In the SGN Management Center, create a 'General Settings' policy item.
- In the 'Customization' section, select 'Language used on client' and change the language. We recommend that you choose English.
- Assign this policy to the SGN client.