Error when attempting to open Enterprise Console on a remote computer as a role-based administrator

  • Article ID: 60322
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  • 1 customers rated this article 2.0 out of 6
  • Updated: 17 Oct 2014

Issue

When attempting to open Enterprise Console on a remote computer using a role-based admin account, you get the following error message:

User needs to be a member of the Sophos Console Administrators group on machine

First seen in
Enterprise Console, version 4.0 and above

What To Do

  1. Ensure that the account used for role-based administration is a member of the Sophos Console Administrators group.
  2. Ensure that the same account is a member of the Distributed COM Users group as well.

 
If you need more information or guidance, then please contact technical support.

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