Sophos for Microsoft SharePoint: scanning times out with error

  • Article ID: 58336
  • Updated: 27 May 2011

When attempting to upload or download a document, scanning times out and the browser displays an error message. It does not specify that timeout has occurred.

You may see one of the following messages:

  • In the Virus Found window:

The installed virus scanner is currently unavailable. If the problem persists, contact your administrator.

  • You may see an error in the Error window:

Exception from HRESULT: 0x80041054

This can occur if you have configured a short timeout duration in the settings for On-access|Anti-Virus Settings|Timeout duration, especially if you are trying to download a large document.

Sophos product and version
Sophos for Microsoft SharePoint

What to do

Increasing the 'Timeout duration' setting may prevent this.

If you need more information or guidance, then please contact technical support.

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