Sophos Anti-Virus for Mac OS X: uninstaller does not remove all files

  • Article ID: 57650
  • Rating:
  • 6 customers rated this article 4.2 out of 6
  • Updated: 20 Jun 2013

Issue
Running the uninstaller for Sophos Anti-Virus for Mac OS X , version 8, does not remove these files:

  • ~/Library/Preferences/com.sophos.ui.plist
  • ~/Library/Preferences/com.sophos.sav.plist

In addition to this, running the uninstaller for Sophos Anti-Virus for Mac OS X , version 8, does not remove this folder:

  • ~/Library/Application Support/Sophos Anti-Virus 

These folders remain because they are generated on a per user basis, and, as stipulated by Apple guidelines, must not be removed by an uninstaller.

Users can safely remove these files and folders themselves at a later date.

 
If you need more information or guidance, then please contact technical support.

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