When installing or upgrading PureMessage for Microsoft Exchange, you get error code Com error 0x80072030, and the message "Setup unable to add users to PureMessage Administrators: no such object."
Sophos product and version
PureMessage for Microsoft Exchange 3.0.1
Windows Server 2003
What to do
- Open Active Directory, Computers and Users and find the PureMessage Administrators group.
- Move the PureMessage Administrators group to the "Users" folder.
- Continue with the installation or upgrade.
This error may appear when the Sophos PureMessage Administrators' group has been moved from the Users Organisational Unit in Active Directory.