When you try to open a remote PureMessage console, an error is displayed:
Error retrieving data from the server. Ensure server / database is started and try again
System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
First seen in
PureMessage for Microsoft Exchange 3.0.2
The user who is trying to log on is not a member of the group 'Sophos PureMessage Administrators', which is a group created in Active Directory by PureMessage.
What To Do
To add the user to this group, go to the Windows 'Active Directory Users and Computers' window and open the Users folder. Follow the instructions in Windows documentation/Help for details of how to add the user to this group.