Puremessage Exchange: Install error 0x80080005 Server execution failed

  • Article ID: 30180
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  • Updated: 19 Feb 2013


During the installation of Puremessage the following error is displayed:

Setup encountered an error while gathering system information.

Error details: COM error-code 0x80080005: Server execution failed

First seen in

PureMessage for Microsoft Exchange


The Simple Mail Transfer Protocol (SMTP) service may be in a  'Stopping' or 'Starting' state.

What To Do

  1. Open a Command Prompt
  2. Type iisreset and press Return (This will restart the Exchange services)
  3. Check the Exchange services, especially the SMTP service are now running
  4. Run the Puremessage installation again

If you need more information or guidance, then please contact technical support.

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