PureMessage for Microsoft Exchange: uninstall fails, errors reported

  • Article ID: 28530
  • Rating:
  • 3 customers rated this article 1.3 out of 6
  • Updated: 06 Oct 2008

When you attempt to uninstall PureMessage, the uninstall fails and errors such as any of the following are generated:

  • error 0x80070102
  • Setup was unable to stop services

What to do

  • Restart the PureMessage computer.
  • Go to Add/Remove programs, and remove the Sophos components in the following order:
    1. PureMessage
    2. Sophos AutoUpdate
    3. Sophos Anti-Virus

If you need more information or guidance, then please contact technical support.

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