LED blinking codes on RED (Remote Ethernet Device) 10, rev. 1

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  • Updated: 18 Feb 2014


Known to apply to the following Sophos product(s) and version(s)

Astaro Security Gateway - RED (Remote Ethernet Device)

RED 10 appliance rev. 1

The RED 10 appliance rev. 1 has five Ethernet ports, and eight status LEDs. There are no buttons, LCD display, or user interface to interact with. The eight LEDs may be used to determine the status and connectivity of the device. Status and error messages are relayed entirely through the pattern of LEDs lit solid, blinking, or unlit. This article explains the meaning of the various outputs of this limited interface.

Note - The status LEDs for RED 10 rev. 1 appliances are different from those on RED 10 rev. 2. This article explains the meaning of the rev. 1 LED outputs. For information about the LEDs for RED 10 rev. 2 please see LED blinking codes on RED (Remote Ethernet Device) 10, rev.2.

The Power light should remain on solid at all times, when the device is connected. The System light should remain on and solid after the device is booted, and there are no errors. If any errors occur, the system light blinks steadily. The error states chart below can be used to determine what state the device is in. When no error occurs, the lights either lits solid or is unlit, indicating the labelled status of the LED. The description of each light's label can be found on this chart below:

RED Normal States

LED Description
Power The Power LED indicates whether or not power is connected to the device.
System The System LED indicates the startup of the machine. During boot, the LED is unlit. Once the unit successfully loads its boot image from the onboard flash memory, it displays green continuously.
Internet The Internet LED displays green continuously once the device has established contact with the Internet.
Tunnel The tunnel LED displays green continuously once the device has established a connection with its parent UTM/ASG device, and is able to communicate through an encrypted tunnel.
LAN1 - LAN4 A LAN LED displays green continuously when an Ethernet link is established on that port. It blinks whenever data activity is detected.

RED Error States

Power System Internet Tunnel Description
Device has no configuration on registry service (shown 10 seconds before reboot)
Static network config invalid, trying DHCP fallback in 10 seconds
DHCP unsuccessful, trying fallback to 192.168.1.2/24 in 10 seconds
Unable to reach UTM/ASG (or connection lost), retrying in 10 seconds
Firmware update failed, reboot in 10 seconds
Power supply defective, open an RMA at myutm.sophos.com

Firmware Update

Power System Internet Tunnel Description
1
3
4
LEDs are blinking in sequence.
Firmware update in progress. DO NOT REBOOT DEVICE UNTIL COMPLETE. RED appliance will be permanently disabled if the firmware flashing is interrupted.

 
If you need more information or guidance, then please contact technical support.

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