How to remove Sophos Mobile Control from a Windows Phone 8 device

  • Article ID: 119494
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  • Updated: 19 Aug 2013

This article explains how to remove Sophos Mobile Control from a Windows Phone 8 device.

Known to apply to the following Sophos product(s) and version(s)

Sophos Mobile Control 3.5

Operating systems
Windows Phone 8

What To Do

In order to completely remove Sophos Mobile Control from a Windows Phone 8 follow these steps.

  1. Log in to the Self Service Portal of your Sophos Mobile Control server.
  2. Select the Windows Phone 8 device. Choose the task 'Decommission' and press the 'Perform' button.
    Wait until the Windows Phone device synchronizes automatically with your SMC server according to the interval you have defined.

    Alternatively, you can manually synchronize the Windows Phone 8 device by going to 'Settings | company apps'. Select 'Sophos Mobile Control' and press the 'Sync' button.

    All profiles, company hubs and mail accounts configured via Sophos Mobile Control will be removed.

    The task in the Self Service Portal switches to the 'Finished' status.

  3. Delete the 'Sophos Mobile Control' account in the company apps. After doing this, everything from Sophos Mobile Control is removed.

 

 
If you need more information or guidance, then please contact technical support.

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