After updating to Sophos Mobile Control 3.0 your settings are no longer displayed in "Configuration | Profiles"

  • Article ID: 118753
  • Updated: 27 Mar 2013

Issue

After updating to Sophos Mobile Control (SMC) 3.0, you can no longer see your settings at "Configurations | Android | Profiles". This article describes where they have gone.

First seen in

Sophos Mobile Control as a Service 3.0
Sophos Mobile Control 3.0

Cause

With SMC 2.5 you could configure the same settings in two places:  “Command bundles | bundles” and “Configuration | Android | Profiles”.

As of SMC 3.0, the settings which were formerly displayed in “Configuration | Android | Profiles” are no longer visible there. Instead, the only place they are visible is in the  “Command bundles | bundles” section. .

What To Do

To find your Android configuration profiles, in Sophos Mobile Control web management go to the section "Command bundles | bundles".

There you will find all the settings you defined prior to the update, and which were previously displayed at "Configurations | Android | Profiles". These settings are still valid. 

Note: Your Android configurations which are now at “Command bundles | bundles” cannot be moved to the former location “Configuration | Android | Profiles”.

 
If you need more information or guidance, then please contact technical support.

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