The Sophos Mobile Control configuration link website cannot be displayed after the update to Sophos Mobile Control 3.0

  • Article ID: 118653
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  • 1 customers rated this article 1.0 out of 6
  • Updated: 21 May 2013

Issue

After the update to Sophos Mobile Control 3.0, the configuration link sent during the registration process of an Android device is not working anymore. An error is displayed indicating that this page is not available.

First seen in


Sophos Mobile Control as a Service 3.0
Sophos Mobile Control 3.0

Operating systems
Android

Cause

With Sophos Mobile Control 3.0 the configuration link for Android devices was redesigned to make sure it would be displayed correctly in all browsers. However, the old Sophos Mobile Control client is not able to process the link and so the error is displayed.

This problem should not occur for SMCaaS if the devices have the SMC-client updated on their devices.

What To Do

You must upload the new client to your Sophos Mobile Control web management and configure the software packages and task bundles containing the Sophos Mobile Control Android client accordingly.

The Sophos Mobile Control 3.0 Android client is stored on your Sophos Mobile Control server in the folder %SMC_InstallDir%\Client.

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