Compatibility issues between Sophos Mobile Control 2.5 EAS Proxy and IIS 6

  • Article ID: 118178
  • Rating:
  • 2 customers rated this article 6.0 out of 6
  • Updated: 29 Oct 2013

Issue

iOS devices are not able to receive emails via SMC Exchange ActiveSync proxy after an update to Sophos Mobile Control (SMC) v 2.5.
If the devices contact the Exchange Server directly, no problems occur.

First seen in

Sophos Mobile Control 2.5.0

Cause

Within SMC 2.5 there is a communication issue with IIS 6 servers that are used by the Exchange Server and the SMC server. This means that iOS devices are not able to retrieve emails from the Exchange Servers via the Sophos Mobile Control EAS Proxy.

What To Do

To solve this issue, install the Sophos Mobile Control EAS Proxy 1.3.2 patch, available from the downloads section at Sophos.com.

After you have applied this patch, communications between the Sophos Mobile Control 2.5 Exchange Active Sync Proxy and the IIS 6 server should work again.

 
If you need more information or guidance, then please contact technical support.

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