Sophos Mobile Control: device is listed as 'Checked Out (iOS)'

  • Article ID: 117820
  • Updated: 07 Nov 2013

Issue

Under the Dashboard | Device status overview, what does it mean when a device is listed as 'Checked Out (iOS)'?

First seen in

Sophos Mobile Control as a Service 3.0
Sophos Mobile Control 3.0

Status description

As of Sophos Mobile Control 2.5, the iOS 5 'Check Out' setting is supported.

  • An iOS device reports this status to the Sophos Mobile Control server if the Sophos Mobile Control MDM profile is uninstalled. (MDM means Mobile Device Management.)
  • The server then assigns the status 'Checked Out' for this device.

Note: when the status of a device is listed as checked out, you cannot manage it using the Sophos Mobile Control server.

To reverse this change, you must install the 'iOS MDM Client Bootstrap' on the device.

 
If you need more information or guidance, then please contact technical support.

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