Apple iOS Device logging

  • Article ID: 113906
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  • 1 customers rated this article 6.0 out of 6
  • Updated: 01 May 2014

If issues with the installation of the Sophos Mobile Control bootstrap installation appear, it might be necessary to get a log file of the affected device. To get this log file, please follow the steps described below. 

Known to apply to the following Sophos products and versions


Sophos Mobile Control

How to

  1. Download and install the iPhone Configuration Utility (iPCU). You will find the installation files for a Windows PC at http://support.apple.com/kb/dl1466
  2. Connect the affected device to the computer where you have installed the iPCU.
  3. Start the iPCU.
  4. Reproduce the problem while the device is connected to the computer.
  5. Within the iPCU left click on your device on the left hand side of the overview.
  6. Once the device is opened, click on the "Console" tab in the main window.
  7. You now will see the log of your iOS device.
  8. To save the log file click on the "Save Console As..." button on the bottom of the window.

 
If you need more information or guidance, then please contact technical support.

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