Sophos Mobile Security for Windows Mobile: update never stops if GPRS is disabled while updating

  • Article ID: 17794
  • Updated: 06 Apr 2009

A Sophos Mobile Security for Windows Mobile update will never stop if you disable GPRS during that update.

If your Sophos Mobile Security is updating via GPRS, and during that update you open the Connection Manager and disable GPRS, the Sophos Mobile Security update will hang, and never complete.

What to do

You can kill the update by making a phone call.

 
If you need more information or guidance, then please contact technical support.

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