Configuring remote commands with the managed version of Sophos Mobile Security is not possible

  • Article ID: 118712
  • Updated: 09 Jan 2014

Issue

After installing the managed version of Sophos Mobile Security it is not possible to configure SMS numbers for the remote commands anymore.

First seen in

Sophos Mobile Security 3.0
Sophos Mobile Security 2.x
Sophos Mobile Control as a Service 3.6
Sophos Mobile Control as a Service 3.5
Sophos Mobile Control as a Service 3.0
Sophos Mobile Control 3.6
Sophos Mobile Control 3.5
Sophos Mobile Control 3.0

Cause

If you install the managed Sophos Mobile Security (SMSec) version your device is primarily managed by Sophos Mobile Control (SMC).

As all features which can be executed using the SMSec remote commands are also part of SMC it was decided to remove these functions from the managed version of SMSec. Therefore the functions remote lock, remote wipe and locate have to be executed using Sophos Mobile Control.

What To Do

In order to execute these remote commands use either one of the following possibilities:

- Log on to the Self Service Portal of your SMC server and check if the required function is available for you.
Note: It is required that the Self Service Portal and the relevant functions are activated for you. For additional information contact your Sophos Mobile Control administrator.

- Contact your administrator and ask him to execute the desired command from the SMC web management.

 
If you need more information or guidance, then please contact technical support.

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