Devices without SMS-Functions cannot use 'Loss&Theft'

  • Article ID: 117565
  • Updated: 17 Jul 2013

Issue

The device cannot use the "Loss&Theft"-Functions.

First seen in

Sophos Mobile Security

Operating systems
Android

What To Do

Devices without the ability to recieve SMS cannot be locked/wiped using the "Loss&Theft"-Functions.
These functions use SMS to control the deivice.

Some devices can recieve but not send SMS. Therefore these devices cannot report the process of a "lock" command.
Since the "locate" command sends the location via SMS this command will not work on such devices at all.

 
If you need more information or guidance, then please contact technical support.

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