How to uninstall Sophos Mobile Security for Android

  • Article ID: 117456
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  • Updated: 03 Jul 2014

Sophos Mobile Security needs to have device administrator active to perform actions like locate or lock. To be able to uninstall Sophos Mobile Security, you have to deactivate the device administrator capability of Sophos Mobile Security.

This article explains how to remove the device administrator permission from Sophos Mobile Security so you can then uninstall the app in the usual way.

Apply to the following Sophos product(s) and version(s)

Sophos Mobile Security

Operating systems
Android

What To Do

To remove Sophos Mobile Security you have to deactivate the Device Administrator of Sophos Mobile Security first.  To do so, proceed as follows:

Note: The path to a setting may vary depending on the Android version and/or the device you are using. 

  1. Open the Settings of your Android device.
  2. Open 'Security.
  3. Open 'Device Administrators'.
  4. Clear the checkbox for 'Sophos Security'.

Sophos Mobile Security can now be uninstalled by dragging the app, from the app drawer to the uninstall section at the top of the home screen.

Watch the video

 
If you need more information or guidance, then please contact technical support.

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