Sophos for Microsoft SharePoint: on-access scanning continues to block items when turned off

  • Article ID: 55037
  • Updated: 05 Jun 2009

Issue
If you disable on-access scanning in Sophos for Microsoft SharePoint, items continue to be blocked.

This occurs if your on-access anti-virus policies were set to 'Block Access'.

Sophos product
Sophos for Microsoft SharePoint

What to do

This is known SharePoint behaviour.

SharePoint exhibits the same behaviour when simply disabling the 'Scan documents on download' option in its 'Antivirus Settings' page - it will not allow an already-blocked item to be unblocked.

Microsoft will be fixing this issue in the next SharePoint service pack. Until then there is a Microsoft hotfix package to fix this issue.
See http://blogs.msdn.com/sowmyancs/archive/2008/07/11/how-to-enable-users-to-download-infected-files-when-a-download-scan-that-is-performed-by-using-anti-virus-software-is-disabled.aspx  . 

 
If you need more information or guidance, then please contact technical support.

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