Sophos for Microsoft SharePoint: 'Virus Scanner update' shows as failed

  • Article ID: 53938
  • Updated: 09 Jan 2014

Issue

When you check in SharePoint | Central Administration | Operations | Timer Job Status, the 'Virus Scanner Update' shows a status of 'Failed', despite the fact that Sophos Anti-Virus has successfully updated.

First seen in

Sophos for Microsoft SharePoint

Cause

This issue arises as a result of the SharePoint update job functionality, and is unconnected to Sophos AutoUpdate.

What To Do

  1. Go to Windows Services and start the 'Windows SharePoint Services Administration' service.
  2. Wait for several minutes, then re-check the status of the 'Virus Scanner Update'. It should now display a status of 'Succeeded'.

 
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