Sophos for Microsoft SharePoint: when editing a policy rule a message is displayed 'Server error . An unknown error occurred....'

  • Article ID: 113056
  • Updated: 08 Mar 2011

When editing a policy rule a message is displayed:

'Server error: An unknown error occurred while processing the request on the server. The status code returned from the server was: 500'

This occurs when you enter text in angle brackets  <> (or a single left angle bracket) in the following editable text fields of the policy rule editor:
- File name
- Exceptions
- Rule name

Known to apply to the following Sophos product(s) and version(s)

Sophos for Microsoft SharePoint

Operating systems
The operating systems related to this article if any.

What To Do

This is a known issue.

To avoid this, do not use angle brackets.

If you need more information or guidance, then please contact technical support.

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