Sophos for Microsoft SharePoint: Error when trying to download a blocked file

  • Article ID: 113051
  • Updated: 08 Mar 2011

When you try to download a file that has been blocked on the basis of it containing malware or blocked content, the following error message is displayed:

Error: The virus scanner has encountered an error scanning the file. Please try opening the file directly from the browser

This occurs when on-access scanning in both directions is set to 'Block Access'.

IMPORTANT: This error message does not mean that there is a problem with the virus scanner.

Known to apply to the following Sophos product(s) and version(s)

Sophos for Microsoft SharePoint
Beta Sophos for Microsoft SharePoint 2.0

Operating systems
The operating systems related to this article if any.

What To Do

Download the file from Microsoft SharePoint, by selecting 'Send To' | 'Download a copy'.

If you need more information or guidance, then please contact technical support.

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