PureMessage for UNIX: why are quarantine digests not being generated?

  • Article ID: 38055
  • Updated: 11 Mar 2009

If you have configured PureMessage to generate quarantine digests, but digests are not being generated, check the following (note that instructions differ slightly, depending on which platform and mail transfer agent (MTA) you are using):

1. View the list of Background Services in the PureMessage Manager, and ensure that the Queue Runner service is running.

2. Review the list of scheduled jobs in the PureMessage Manager to verify that it contains the command shown below, which generates digests and provides verbose feedback. As the PureMessage user ("pmx" by default), run:

      pmx-qdigest -verbose

3. Run the appropriate commands to verify that PureMessage and your MTA are running:

    Verify PureMessage Status (All Platforms)

       pmx-status

    Verify MTA Status (Postfix)

       On Linux or BSD, run:  ps -uwax|grep postfix

       On Solaris, run:  ps -ef|grep postfix

    Postfix should be displayed as a running process.

    Verify MTA Status (sendmail)

       On Linux or BSD, run: ps -uwax|grep sendmail

       On Solaris, run: ps -ef|grep sendmail

    Sendmail should be displayed as a running process.

4. Verify that PureMessage and your MTA are interacting by running the following command and watching for message activity.

         pmx-mlog -verbose

 This command reads the PureMessage message log. If there is no message activity, proceed to the next step.

5. Verify that a line similar to one of the following exists.

     Postfix

     In the /opt/pmx/postfix/etc/main.cf configuration file, search for:

          content_filter = pmx:127.0.0.1:10025

     Sendmail

     In the /opt/pmx/sendmail/etc/sendmail.mc configuration file, search for:

     INPUT_MAIL_FILTER('Policy','S=inet:3365@localhost,F=T,T=C:5m;\
       E:8m;R:4m;S:2m')dnl

If the line for your MTA exists, but there is still no message activity, verify that the correct MTA binary is being used (for example, the MTA version of Postfix included with PureMessage, and not another version of Postfix that is also installed on the system).

 
If you need more information or guidance, then please contact technical support.

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